Outlook Setup

If the automatic setup of your email account does not work in Microsoft Outlook 2016, you can set up your account manually.

 

Step-by-Step Instructions

  • Open Microsoft Outlook 2016 and click File in the menu.
  • Under Account Information, click + Add Account.
  • Select Manual setup or additional server types and click Next.
  • Select POP or IMAP and click Next.
  • Enter the user,server and logon information. Select the account type: IMAP or POP3.

If you want to retrieve your email using POP3, select Account type POP3 in the Server information. Enter pop.ionos.com as your incoming mail server. The other account settings are the same as for IMAP.

USER INFORMATION
Your Name The name you want displayed on outgoing emails
Email Address The complete email address that you are setting up
SERVER INFORMATION
Account type IMAP
Incoming mail server imap.ionos.com
Outgoing mail server smtp.ionos.com
LOGIN INFORMATION
User Name The full email address of your IONOS email account
Password The password you entered when you set up the email address
Require login using Secure Password Authentication (SPA) As this function is not supported by our mail servers, please do not tick this box.
  • Click More settings

  • Under the Outgoing mail server tab, check the box My outgoing server (SMTP) requires authentication. Select the menu item Use same settings as my incoming mail server.

  • Now switch to the Advanced tab. Insert the data below for the incoming and outgoing mail servers.

SERVER PORT NUMBERS
Incoming Server (IMAP) 993 Select the connection type SSL in the drop-down menu
Outgoing Mail Server (SMTP) 587 Select the connection type Automatic in the drop-down menu

SSL Settings for POP: Now switch to the Advanced tab. Check the box Server requires an encrypted connection (SSL). Then input the incoming and outgoing mail server settings.

SERVER PORT NUMBER
Incoming mail server (POP3) 995 Check Server requires an encrypted connection (SSL)
Outgoing Mail Server (SMTP) 587 Select the connection type Automatic in the drop-down menu
  • Click Ok.

  • Back at the POP and IMAP Accounts Settings screen, click Next, and then Finish.

You have completed the setup of your email account in Microsoft Outlook.

Android Setup

For Mail Basic accounts

In this article, we will show you how to set up your Mail Basic account on your Android smartphone or tablet.

Please Note

The following steps were created using a device with Android 10. The designations of the individual menu items may vary slightly for devices from other manufacturers.

  • Tap the Settings icon (typically displayed as a gear).
  • Go to Accounts.
  • Tap Add Account.
  • Select Personal (IMAP).
  • Enter your email address and tap Next.
  • Enter the password to your email address and tap Next.
  • In the Server field, enter imap.ionos.com and tap Next.
  • In the SMTP Server field, enter smtp.ionos.com and tap Next.
  • Choose your desired Account Options and tap Next.
  • If you would like, you can change the default Account Name, which helps you differentiate this account from other email accounts on your device, or Your Name, which is displayed on messages you send. Finally, tap Next to complete the setup process.
Please Note

If you choose to perform a manual setup or would like to use a POP3 account instead, you can find the necessary settings below.

Incoming Email Server
SETTING FOR IMAP FOR POP
Server imap.ionos.com pop.ionos.com
Security type SSL SSL
Port 993 995
Outgoing Email Server
SETTING YOUR INPUT
SMTP server smtp.ionos.com
Security Type TLS (Accept all certificates)
Port 587
Login Requires Checkbox
Username The full email address of your IONOS email account.
Password The password you entered when setting up the IONOS email address.

Your Mail Basic account has been successfully added to your Android device and should be ready to use immediately.

Iphone Setup

For Mail Basic email accounts

Learn how to set up your Mail Basic email account on your iPhone or iPad.

For Mail Business email accounts, please reference Add a Mail Business Email Account to Your iPhone/iPad.

 

General Setup

  • Open Settings.

  • Choose Passwords & Accounts.

  • Tap Add Account.

  • Choose Other.

  • Choose Add Mail Account.

  • Enter your account details and tap Next.

Account Details
FIELD INPUT
Name The name others will see when receiving your mail.
Email The complete email address of your IONOS email account.
Password The password you entered when setting up the IONOS email address.
Description Enter a description for your account here. This information is only used to better differentiate your account from one another.

 

Server Setup

  • Receive your mail using the IMAP (recommended) or POP protocol by entering the respective host name for Incoming Mail Server.
  • Enter the remaining data and tap Next.

Incomming Email Server Details
FIELD INPUT
Hostname imap.ionos.com (recommended) or pop.ionos.com
Username The full email address of your IONOS email account
Password The password you entered when setting up the IONOS email address
Outgoing Email Server Details
FIELD INPUT
Hostname smtp.ionos.com
Username The full email address of your IONOS email account
Password The password you entered when setting up the IONOS email address

Please Note:

  • The email account is automatically set up with SSL encryption. The device performs the correct configuration in the background. You no longer have to set anything manually.
  • The SSL settings can also be checked later. For more information, see Enabling SSL encryption on your iPhone/iPod/iPad.

 

Synchronization Options

Select which data (mail, notes) you want to synchronize and confirm with Save.

Your email account is now set up. You can now check your mailbox and send emails on your iPhone.